Careers

OLIVE Client Success Manager

You are the communicator with the team to the client. You make all projects a reality and your sole purpose is to make sure the clients happy and feel understood. The most important way for us to be successful is for you to hear what is and isn’t being said and deliver projects to the highest standard. You are the OLIVE Experience.

As an OLIVE Client Success Manager, your main duties are to be the day-to-day and main point of contact for clients to address concerns, provide trainings, schedule video shoots, communicate projects needs and overall build a relationship and experience in order to retain our clients. The role is to make sure they are happy throughout each video shoot and the overall OLIVE experience.

General Tasks + Responsibilities

• Manage client account by understanding who they are as a business, knowing their goals and expectations, and understanding them in order to provide the best service
• Help clients through email, phone, online presentations, screen-share and in person meetings
• Communicating with clients about concerns, new projects, project deadlines or overall questions in timely manner communicating with necessary team members and researching to find answers
• Informing team members when projects are approved in order to move forward with next steps and on dependent tasks
• Setting expectations and deadlines for clients and fellow team members. Communicate with each to keep projects on schedule, or adjust timeline accordingly
• Leading weekly trainings to educate clients about benefits of our products, how they work, various features to ultimately provide them with a five-star experience and retain clients.
• Brainstorm campaign ideas and collaborate with team members to create templates for all clients to utilize
• Create scripts for video campaigns and pro-edited videos to develop a library for efficient project turn-around
• Understand and stay up-to-date on various software platforms in order to provide clients with best service and answer questions
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
• Research software solutions that benefit and heighten client experience with Hi5 Practice

Qualifications for Position

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
• Solid experience with CRM software (e.g. Salesforce, ActiveCampaign, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) and/or Google Sheets, Docs, etc.
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Experience in coordinating video shoots or a general knowledge of video marketing
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field
• Marketing background (experience with projects that include, but not limited to, video, website, email campaigns, etc.)

OLIVE Specialist

You make it easy for client’s to create videos to better their customer’s experience. Your job creates the personality and promotes our clients to attract new business and retain their current patients. Because of you, our clients’ customers are educated and entertained to build lasting relationships. You make it easy for client’s to communicate with their customers than ever before through video.

As an OLIVE Specialist your main duties are to customize OLIVE Social and ensure client’s feel confident using the technology. Make it easy on them to create customizable videos at any time and coordinate with the OLIVE Client Success Manager to coach clients during pro-edited video shoots. Communicate effectively with audience by editing footage, to capture their story and achieve set goal of video.

General Tasks + Responsibilities

• Setting up OLIVE Social dashboard by creating logins and syncing with client’s social media accounts.
  Install software on tablet and run necessary tests
• Design OLIVE Social campaigns and screensavers to match client’s brand
• Directing and editing one-off video shoots virtually through our OLIVE software
• Being the customer service point and tech support for all things OLIVE and OLIVE Social. Responding timely by the end of the day to customer and third party concerns; ensuring 100% replies on all client feedback.
• Collaborating with the Client Success team to ensure all third party software contains accurate content (logo and branding).
• Create (shoot, edit and script) tutorial videos to better client’s experience with OLIVE and OLIVE Social.
• Understand various video softwares in order to provide clients with best service and answer questions.
• Research and understand the video production industry in order to think of new ideas for company to grow and answer wide range of questions clients may ask in order to be a trusted expert for client to go to.
• Research software that benefit and heighten client’s experience with OLIVE.

Qualifications for Position

• Excellent writing and grammar skills with a high attention to detail and quality.
• Post-secondary education in videography, business, marketing, or communications.
• 5 years in professional video production and editing.
• 2 years experience in graphic design and animation.
• 3 years current and related experience within marketing, content marketing, or a social media environment, operational experience an asset.
• Passionate user of digital technologies
• Strong organization skills; self-directed and works effectively in a fast-paced environment while managing multiple projects.
• Demonstrated ability to execute projects on time and to work collaboratively on a team.
• Positive attitude and professional presentation, with a proven ability to create partnerships within the industry. An equivalent combination of education and/or experience may be considered.